About the role

Acting as a key bridge between our brand and our partners, you will manage the full lifecycle of client engagement - from seamless onboarding of new partners to presenting business reviews, and ongoing strategic education on why we're the best in the business. This is a pivotal role designed for a professional who excels at stakeholder management and thrives in a high-growth environment.

Key responsibilities

- Build and nurture strong, long-lasting relationships with key stakeholders to enhance client satisfaction and loyalty.
- Be the primary point of contact for all account-related inquiries, requests, and escalations, ensuring timely and effective responses.
- Regularly engage with clients through quarterly business reviews to understand their evolving needs and challenges, positioning our solutions accordingly.
- Develop and execute strategies to proactively retain and expand revenue within your client portfolio.
- Collaborate with internal teams to identify and leverage upsell and cross-sell opportunities based on client needs.
- Present tailored solutions and proposals to clients, demonstrating the value of novated leasing for their employees.




- Negotiate contracts and pricing agreements to maximise profitability while ensuring client satisfaction.
- Provide ongoing support and guidance on novated leasing processes, benefits, and best practices to enhance client understanding and engagement.
- Conduct onboarding presentations for new clients and ongoing educational sessions to showcase the perks of the product.
- Maintain accurate records of client interactions, agreements, and transactions in our systems to support sales tracking and forecasting.

About you

- Proven experience in account management, sales, or business development, preferably in the leasing or financial services industry.
- Strong communication, negotiation, and interpersonal skills with a strong client-centric approach.
- Ability to analyse data and market trends to inform sales strategies.

About us Novated Lease Australia is a market leader in technology-driven leasing solutions. Since our inception in 2022, we have redefined the industry standard through competitive pricing and a dedicated focus on customer experience.

📌 Client Relationship Manager (North Sydney)
🏢 Novated Lease Australia
📍 North Sydney