What you'll do

Campaigns and promotions

- Plan and deliver promotional campaigns across the platform — seasonal events, festivals, category pushes, voucher and discount programs.
- Set campaigns up end to end: mechanics, merchant participation, platform configuration, timing, and launch.
- Recruit restaurant partners into campaigns and make sure they're set up properly before go-live.
- Monitor campaigns while they're running and adjust when something isn't working.

Data and performance

- Track how campaigns and partners are performing — orders, participation, redemption, sales uplift, ROI.
- Pull and analyse the numbers yourself, and turn them into a transparent view of what worked, what didn't, and what to do next time.
- Maintain regular reporting on market and campaign performance for the team.
- Spot trends and issues early — a partner slipping, a category underperforming, a promotion not landing — and flag them with a suggested fix.

Working with partners and teams

- Communicate with restaurant partners directly — explaining campaigns, getting them on board, and following up on their performance.
- Coordinate with Marketing, Sales and Delivery Operations to get campaigns launched on time.
- Share results and recommendations clearly with the team and with local leadership.

What we're looking for

- Campaign or promotional operations experience — you've planned and run marketing or commercial campaigns before,



ideally in delivery, e-commerce, retail, FMCG or hospitality. You know that most of the work is in the setup and the follow-through.
- Solid data skills — confident in Excel/Sheets, able to pull a report, work out whether something worked, and explain the numbers in plain language. SQL or BI tools are a bonus, not a requirement.
- Strong communication skills — you can work with restaurant partners, get people to say yes, chase things without friction, and keep several stakeholders informed at once.
- Genuine interest in the food delivery business — you're curious about how the industry works, you notice what competitors are doing, and you care about what our restaurant partners and customers actually experience.
- Fluency in both English and Mandarin (written and spoken) — a significant proportion of our Australian restaurant partners and customers operate primarily in Chinese, and this role involves working with them directly.
- Full working rights in Australia.
- We're open on years of experience and formal background — what matters is that you can run things, read the numbers, and work well with people.

What we offer

- A varied, hands-on role where you'll own the campaigns you run from start to finish.
- Exposure to both sides of a marketplace, and to how a fast-growing business actually operates.
- Sydney office, five days on-site.

📌 Commercial & Operations Specialist (mandarin speaking) (Melbourne)
🏢 HungryPanda
📍 Melbourne