About the role

This is a hands-on Customer Service position where no two days are quite the same, working in a busy B2B environment as part of a supportive Customer Service team managing customer enquiries, processing orders and returns, resolving issues and working closely with Sales, Warehouse, Inventory and Accounts teams.

Key responsibilities

- Managing a high volume of customer enquiries via phone and email
- Processing and amending customer orders accurately
- Checking stock availability and providing backorder and ETA updates
- Tracking deliveries and assisting with freight and courier enquiries
- Processing returns and replacement orders
- Resolving customer issues and complaints professionally
- Providing product, pricing and online ordering support
- Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams
- Providing general Customer Service and administrative support as required

About you

- Microsoft Dynamics 365 Business Central experience – essential
- Previous Customer Service experience,



ideally within wholesale, distribution or a similar environment
- Experience processing customer orders within an ERP system
- Robust phone and email communication skills
- Excellent attention to detail and data-entry accuracy
- The ability to multitask and manage competing priorities
- Confidence resolving customer enquiries and problems
- A positive, proactive and team-focused approach
- Strong Microsoft Office skills
- Experience within the uniform, apparel, wholesale or distribution industry would be highly regarded

About us We're an established wholesale uniform and apparel business, supplying a national network of distributor customers across Australia. You'll be joining an established business and a collaborative team where Customer Service plays an important role in supporting our customers and works closely with multiple areas of the organisation.

📌 Customer Service (Altona North)
🏢 Fashion Biz
📍 Altona North