Customer Service – Temp to perm.

Days & Hours: Monday – Friday (roster between 9am – 5pm)

[Once perm, potential to shift to Tuesday – Saturday 8-4pm] roster 2 days from home once converted to permanent employment and achieving quality / productivity

Pay rate: $37.50/hr + penalties

Address: Northgate, Brisbane QLD

Job Brief/Overview

Be part of the premium customer service team within waste management serving the biggest commercial & industrial businesses in Australia.

Duties

Phones / Salesforce cases (multi-tasking 100 activities per day)

Customer Service

· Answering incoming phone calls

· Using internal customer and operations systems to process email requests efficiently (Salesforce)

· Dealing with complaints regarding services and providing solutions

· Booking ad-hoc,



urgent or scheduled services within customer contracted timeframes

· Updating services with new information

Essential Skills: Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience

Desirable: Salesforce (CRM), similar transport, logistics or supply chain systems.

Ideal candidate

Efficient processor who thrives on growing their skills and boosting output

Ability to work autonomously and as part of a team

Valuable work ethic, understand importance of turning up to work

Commitment to safety

High attention to detail

Customer focussed, Patient and resilient

Looking for a role for long term stability

📌 Customer Service Representative | Northgate
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📍 Northgate