About the role

As a Customer Service Representative at Workscene, you will be the front line in delivering an exceptional service experience to our customers.

Your role will involve managing a variety of online customer interactions, ensuring that each customer feels heard, helped, and valued. You will be responsible for handling inquiries, resolving concerns, and maintaining a positive company image with every interaction.

Key responsibilities

- Address online customer inquiries and concerns with professionalism and patience.

- Process orders, returns, and exchanges with accuracy and efficiency.

- Maintain in-depth knowledge of products to offer tailored solutions.

- Record and manage customer feedback and escalate issues when necessary.

- Collaborate with colleagues to enhance customer service strategies.

- Contribute to team efforts by achieving related results as needed.

- Handle administrative tasks related to customer service as required.





- Foster positive relationships with customers to build loyalty and satisfaction.

- Use customer management software to track interactions and outcomes.

- Engage with customers across various channels including phone, email, and live chat.

- Work Weekends during Sale periods.

About you

- Experience in a customer service role, preferably within an online retail setting.

- Strong command of digital communication tools and platforms.

- Exceptional written and verbal communication skills.

- A customer-first mindset with the ability to problem-solve and provide solutions.

- Familiarity with e-commerce systems and practices.

- A track record of reliability and discretion with sensitive information.

- The ability to work flexibly and adapt to a fast-paced online retail setting.

📌 Customer Service Representative (Villawood)
🏢 Workscene
📍 Villawood