Greendale Landscape Supplies

Greendale Landscape Supplies is a fast-growing provider of landscape and quarry materials in South-West Sydney. We're seeking a highly organised Customer Service / Sales Admin to join our team in a predominantly phone-based front-of-house role, taking and processing client orders and assisting with the scheduling of deliveries.

Position Purpose

This role is primarily focused on taking and processing customer orders over the phone, ensuring accuracy, efficiency, and excellent service at every touchpoint. You'll be the first point of contact for customers placing delivery orders, providing product and pricing information, answering enquiries, and coordinating with the team to schedule timely deliveries. Strong communication and organisation skills are essential, as your role is key to maintaining customer satisfaction and ensuring day-to-day operations flow efficiently.

Key Areas

- Reception & Customer Service
- Be the first point of contact and process any walk-in customers
- Take & process incoming orders via phone and email using MYOB and Google Sheets
- Respond to account inquiries and quotes
- Provide product advice and information (training will be provided)
- Provide prompt and professional communication to all customers
- Reception duties including the directing of calls and enquiries to the appropriate departments within the office

- Allocations / Scheduling

- Liaise with the team and management to ensure smooth processing and scheduling of orders
- Facilitate the accurate and timely scheduling and fulfilment of orders, ensuring they are processed and completed on time




- Communicate with delivery drivers to maximise route efficiency and resource use
- Keep customers informed on delivery status and timelines, ensuring expectations are met

- Administration

- Daily administrative tasks and records
- Maintain organised systems and documentation

The Right Candidate Will Have:

- Comfortable and confident in a predominantly phone-based, customer-focused reception role, with enthusiasm for managing client enquiries, taking orders, supporting day-to-day sales activity, and building robust client relationships
- Strong proficiency in Microsoft Office (Word, Excel, Outlook)
- Proficiency in Google Suite (Google Sheets)
- Basic accounts experience using MYOB Accountright (not essential, training provided)
- Excellent attention to detail and organisational skills
- The ability to prioritise tasks, work autonomously, and thrive in a team environment
- Exceptional communication and interpersonal skills
- A customer-focused approach and the ability to build strong business relationships
- Australian work rights are required for this position

Desirable Experience:

- Previous experience in a landscape or quarry industry office is highly advantageous
- Also open to candidates with no experince but have a strong willingness to learn and interpersonal skills

Schedule:

- Monday to Friday - 7am to 3pm
- Possibility of Saturdays in the future

Why Join Us? At Greendale Landscape Supplies, you'll be part of a growing business that values integrity, teamwork, and innovation. We offer a friendly work environment, opportunities to grow, and the chance to make a real impact within a locally respected company.

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