Community Engagement Officer (Casual – 10 to 15 hours per week)

Simply Helping South Brisbane

Simply Helping South Brisbane is a locally owned provider of high‑quality Aged Care and NDIS supports. As we continue to grow our presence across the South Brisbane corridor, we are introducing a new and non‑standard position designed to strengthen our community relationships and increase awareness of our services.

An operational brief will be provided outlining the key requirements of the position. This document defines the purpose, scope, core responsibilities, reporting arrangements, expected outcomes, and KPIs, ensuring the role is implemented consistently and supports our strategic growth.

Purpose of the Role The Community Engagement Officer will be the friendly, professional, community‑facing representative of Simply Helping South Brisbane. The role exists to build genuine relationships with Support Coordinators, Case Managers, Allied Health professionals, and community organisations, while increasing visibility of our services across the region.

This is not a sales role. It is a relationship‑building and community‑presence role focused on trust, connection, and awareness.

Scope The role covers community engagement activities across the South Brisbane corridor, including:

- Outreach to referrers and community partners
- Attendance at events, expos, and networking sessions
- Representation of Simply Helping at community locations
- Delivery of information in a warm, skilled, non‑salesy manner
- Weekly reporting on engagement activities

The position is casual (10–20 hours per week) with flexible scheduling during business hours.

Core Responsibilities

- Visit Support Coordinators, Aged Care Case Managers, OTs, Physios, and community organisations to build relationships.
- Host pop‑up information kiosks at shopping centres, libraries,



and community hubs.
- Attend expos, community events, and networking sessions to represent Simply Helping.
- Represent the business when the owner is unable to attend external engagements.
- Share information about our services clearly, professionally, and without sales pressure.
- Follow a structured weekly outreach plan.
- Provide simple weekly activity reports (contacts made, conversations held, follow‑ups required).
- Maintain a warm, community‑focused presence aligned with Simply Helping values.

Who We’re Looking For We’re seeking someone who is:

- Confident, personable, and comfortable engaging with people face‑to‑face
- Experienced in NDIS, aged care, disability, community services or similar
- Able to communicate clearly and professionally
- Warm, reliable, and aligned with person‑centred values
- Comfortable working independently in the community
- Organised and able to follow a weekly outreach plan
- Results‑driven with a positive mindset

This is a relationship‑building role, not a traditional sales role.

What We Offer

- Flexible casual hours (10–20 hours per week as required)
- Supportive onboarding and training
- A warm, community‑focused team culture
- Opportunities to attend expos, events, and networking sessions
- A meaningful role helping people access quality care and support

Requirements

- Experience in NDIS, aged care, disability or community services (preferred)
- Current driver’s license and reliable vehicle
- Current NDIS Worker Screening Check (or willingness to obtain)
- Working with Children's Check - Current
- First Aid / CPR (Current)
- Ability to work independently and represent our brand professionally

How to Apply If you’re passionate about community connection and enjoy meeting new people, we’d love to hear from you. Please apply directly through the platform you’re viewing this on.

📌 Employee Engagement Officer (Brisbane)
🏢 Simply Helping
📍 Brisbane