Job Details

 Must Have Skills:

Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

 Supporting complex real-time monitoring environments.

 Part of end-to-end IT support team which also managed projects

 Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets,

Service Now

 Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.

Windows, Linux, Mac OS, IOS, Android

 Nice to Have Skills:

 Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

 Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering

(block/allow websites)

 Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

 Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

 Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag

Printers using proxy network

 Loading/Reloading of PCs with Customer standard image for deployment.

 operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Detailed





 IT qualified with over 10 + years of hands-on expertise in infrastructure, end-user support,

and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners /

MFPs / Plotters / Label Printers etc.

Onsite operational support of voice end points (e.g., Physical hard phones on desk running over

 Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

 Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

 Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

 Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag

Printers

 Loading/Reloading of PCs with Customer standard image for deployment.

 End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution

 Coordination with Customer’s support teams for execution of maintenance, upgrades,

enhancements, or changes

 operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

📌 EUC Engineer Desk Top support (Victoria)
🏢 Ampstek
📍 Victoria