Due to the continued growth of our client base, Mowbray Veterinary Clinic is seeking an additional Casual Receptionist to join our friendly and supportive team.

The position will provide additional support to our reception team, with weekday/evening shifts and Saturdays.

At Mowbray Veterinary Clinic, we genuinely value creating a workplace where our team feels happy, supported, valued and part of a close-knit team. We believe that when our people feel supported and enjoy coming to work, that positivity flows through to the care and service we provide to our patients and their owners.

About the role:

As the first friendly face (or voice) our clients encounter, you will play a vital role in creating a warm and professional experience. You will provide exceptional customer service and administrative support, helping to ensure the smooth and efficient day-to-day running of our clinic.

Key Responsibilities:

- Greet patients with a warm and friendly demeanor, ensuring they feel welcome and valued from the moment they enter the clinic.
- Answer incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
- Manage appointment scheduling, including booking, rescheduling, and confirming appointments both in-person and over the phone.
- Selling ‘behind-the-counter’ animal care products with positive product knowledge (training provided).
- Assist patients with completing necessary forms and paperwork, ensuring all information is accurate and up-to-date.




- Process payments for services rendered, handle cash transactions, and reconcile daily financial transactions.
- Maintain cleanliness and organisation of the reception area, waiting room, front desk area and consult rooms.
- Collaborate with clinical staff to ensure efficient patient flow and address any patient concerns or issues promptly.
- Experience in dealing with emotional & sometimes highly stressful situations ensuring the best outcome for clients and the clinic.
- Perform general administrative tasks such as filing, photocopying, and data entry as needed.

Qualifications:

- Previous experience in a receptionist or customer service role (essential), preferably in a veterinary or healthcare setting (not essential).
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively in a fast-paced workplace.
- Excellent computer skills.
- A positive attitude, team player mentality, and a genuine desire to help others.

If you are passionate about providing exceptional patient care and thrive in a supportive team environment, we would love to hear from you! Availability: Shifts will be between 8:30am and 7:00pm on weekdays; and between 8:30am and 2pm on Saturdays.

Please submit your CV and a cover letter highlighting your relevant experience to be considered for this position by 9am Monday 14th September 2026.

📌 Experienced Veterinary Receptionist (casual) (Mowbray)
🏢 Mowbray Veterinary Clinic
📍 Mowbray