Venue Managers

STEAKHOUSE BLACKTOWN PTY LTD Blacktown NSW 2148

Permanent Full time

Base pay: $78,000 - $83,000 AUD

Job mode: Onsite / Standard business hours

Location: Shop 4005/17 Patrick St, Blacktown NSW 2148, Australia

Business Overview

STEAKHOUSE BLACKTOWN PTY LTD is part of the Volcanos family of steakhouses. Located in Blacktown, NSW, Volcanos Steakhouse has rapidly established itself as a popular destination for meat lovers. The restaurant offers a menu featuring premium steaks, succulent ribs, bold burgers and a range of accompanying dishes, operating as a halal restaurant and catering to a diverse range of customers. All dishes are prepared using quality ingredients and served in a vibrant, contemporary atmosphere.

They are seeking a skilled and dedicated Venue Managers to lead their front-of-house operations. This role involves overseeing daily service, supervising and supporting staff, and ensuring guests enjoy a premium dining experience through excellent service standards and smooth operational management.

Key Responsibilities

- Plan, organise, and oversee daily front-of-house service operations.
- Supervise, train, and roster supervisors and wait staff to support efficient service delivery.
- Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
- Act as the point of contact for escalated guest concerns and manage customer relations.




- Ensure compliance with occupational health and safety and service-related regulations.
- Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back-of-house operations.
- Implement and review procedures to improve efficiency, customer experience, and team performance.
- Monitor consumables relating to FOH service and ensure adequate stock levels.
- Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.
- Oversee daily front-of-house operations in a busy restaurant setting.
- Supervise and train staff to ensure high service standards and customer satisfaction.
- Manage customer relations and resolve issues to enhance guest experience.

Requirements

- Experience in front-of-house or hospitality management within a large restaurant or venue.
- Strong leadership and communication skills to manage supervisors and wait staff effectively.
- Demonstrated knowledge of service standards, guest relations, and OH&S; compliance in hospitality.
- Ability to resolve customer issues professionally and enhance guest satisfaction.

Skills

- Conflict Resolution
- Customer service
- Excellent Communication Skills
- Food and beverage operations
- Leadership
- OH&S; Compliance
- Operational management
- Service Standards
- Staff supervision
- team roster planning

#J-18808-Ljbffr

📌 Venue Managers (Blacktown)
🏢 National Liquor News
📍 Blacktown