- Understanding of the Contact Center domain

- 5+ years of total experience

- 2+ years of hands-on Cyara experience

- Robust experience with:

- Cyara Automated Regression Testing

o Voice and Digital Channel Automation

Detailed Job Description

- Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments.
- The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you would expect the Subcon to shoulder and execute

- Interact with Implementation / Support teams
- Provide test strategy, test plan, test cases, and execute tests
- Activities compatible with the skill set of a test lead under the direction of the project manager.

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📌 Contact Center Cyara Test Lead (Melbourne)
🏢 XPT Software
📍 Melbourne