Operational Duty Manager – Large‑Scale & Multi-Venue

Rare industry balance – 5 weekends on / 4 weekends off

Exposure to complex operations with strong development pathways

About Us

Bankstown Sports Club is one of Australia’s leading hospitality, entertainment, and gaming destinations. The Club welcomes tens of thousands of members and guests each week across food & beverage, gaming, events, and large‑scale venue operations.

About the Role

Bankstown Sports Club is seeking a high-energy and switched-onDuty Manager to join our leadership team in a large‑scale, high‑volume hospitality environment.

This is a hands‑on role where you will act as the on‑shift escalation point, overseeing the smooth operation of our venue during trade. You will lead from the floor, manage risk, control venue flow, and support multiple departments including Food & Beverage, Gaming, Events, and Car Park operations.

Reporting directly to the Senior Duty Managers, you will make real‑time operational decisions, lead large teams, and ensure service standards, safety, and compliance are met at all times.

Key Responsibilities

On‑shift escalation point for operational and customer issues

Day‑to‑day operational management of a large, multi‑outlet venue

Control floor flow and staffing during peak trade

Lead and coordinate multiple departments on shift

Reallocate staff and resources to meet business demands

Manage contractors, including cleaning services

Resolve difficult customer issues professionally and confidently

Ensure compliance with RSA, RCG, WH&S;, and emergency procedures

Lead teams through high‑volume and fast‑paced service periods

About You

To succeed in this role, you will bring:





Proven leadership experience as Duty or Venue Manager in a high‑volume hospitality, food & beverage, or gaming environment

Experience leading medium to large operations team

Strong resilience and productivity under pressure

Confidence handling escalated and challenging customer situations

Ability to work autonomously and make sound decisions in real time

Strong attention to detail and operational awareness

Flexibility to work day, night, and weekend shifts

CurrentRSA, RCG and ARCG

Senior First Aidqualification (or willing to obtain)

Gaming experience is highly desirable

Why Join Us & What’s in It for You

5 weeks Annual Leaveplus additional Wellbeing Leave

Generous daily meal allowanceused across the venue

Free, secure underground parking+ discounted car washes

Lead in a high‑impact rolewithin one of Australia’s leading clubs

Exposure to large‑scale, complex operationsthat grow your capability fast

Ongoing leadership development, training, and internal career progression

Reward & recognition programsthat value performance

Supported by an experienced, cooperative senior leadership team

If you are ready to take on a new challenge, thrive in a fast-paced environment and are dedicated to creating exceptional experiences for both employees and customers, apply now!

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📌 Senior Duty Manager - Large-Scale Hospitality (City of Canterbury-Bankstown)
🏢 Bankstown Sports
📍 City of Canterbury-Bankstown