About the Role

We are looking for a friendly, reliable and flexible Permanent Part-time Hotel Guest Service Agent / Housekeeping Attendant to join our hotel team.

This is a hands-on, all-rounder position that combines front office guest service responsibilities with some housekeeping duties. The successful candidate will be comfortable working directly with guests while also assisting the housekeeping team to maintain high standards of cleanliness and presentation throughout the property.

Key Responsibilities

Front Office & Guest Services

- Welcome guests and provide friendly and professional customer service.
- Complete guest check-ins and check-outs.
- Handle guest enquiries, requests and general assistance.
- Manage reservations, payments and guest accounts.
- Answer telephone calls and respond to guest enquiries.
- Provide information about hotel facilities, local attractions and services.
- Handle guest concerns professionally and escalate issues when required.
- Maintain a clean, organised and skilled reception area.
- Follow hotel procedures and Accor service standards.

Housekeeping Support

- Assist with cleaning and servicing guest rooms and apartments when required.
- Make beds, clean bathrooms, kitchens and living areas to hotel standards.
- Replenish linen, towels and guest amenities.
- Assist with cleaning and maintaining public areas.
- Report maintenance issues,



damages or missing items.
- Ensure rooms are presented to a high standard for arriving guests.
- Assist the housekeeping team during busy periods and high occupancy.

About You We are looking for someone who:
- Has previous hotel, hospitality, customer service or housekeeping experience.
- Has a friendly and professional approach to guests.
- Is reliable, punctual and well presented.
- Has excellent communication and interpersonal skills.
- Is comfortable working both independently and as part of a team.
- Has strong attention to detail and takes pride in their work.
- Is flexible and willing to assist across both Front Office and Housekeeping.
- Can work weekends, public holidays and varying shifts when required.
- Has the ability to work in a fast-paced hotel environment.

What We Offer
- Free on-site parking
- Opportunity to work in a friendly and supportive hotel team.
- Variety in your day-to-day responsibilities.
- Training and support provided.
- Opportunities to develop your skills across Front Office and Housekeeping.
- Staff benefits and opportunities available through Accor.

If you are passionate about hospitality, enjoy helping guests and are looking for a varied hotel role, we would love to hear from you! Pay: $31.51 per hour

Expected hours: 30.0 per week

Work Location: In person

📌 Guest Service Agent (Malvern East)
🏢 The Sebel Melbourne Malvern
📍 Malvern East