Description and Requirements

- Own and lead Major Incident and Change Enablement for a national organisation where reliability really matters.
- Shape modern ITSM practices (ITIL 4, automation, risk-based change) and influence service reliability at scale.
- Work closely with executives, clinical and operational leaders in a role with genuine business and resident impact.
- Join a values‑led organisation investing in resilience, continuous improvement and people‑first leadership.

Join Regis – Where Care Meets Career

With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.

Why You’ll Love Working with Us

- Enjoy hybrid working arrangements that support balance and flexibility
- Competitive salary package
- Career development through training and study support
- 12 weeks paid parental leave
- Recognition programs celebrating your contribution
- Flare Benefits – discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About The Role

As the IT & Change Manager, you’ll be accountable for the stability, reliability and safe evolution of Regis’ critical digital services.



You’ll lead Major Incident Management end-to-end, enable risk‑based change, reduce repeat incidents through strong Problem Management, and deliver clear, confident communications in high‑pressure environments.

Make an impact you will feel proud of.

What You’ll Bring

- 5+ years’ experience across IT Incident, Change and Problem Management in complex environments
- Proven leadership of Major Incidents with multi‑team and vendor coordination
- Robust experience with ITIL 4 and risk‑based change governance (CAB as enablement, not a bottleneck)
- Excellent analytical skills, using data to reduce repeat incidents and improve service reliability
- Confidence communicating with stakeholders from frontline teams to executives

Why Our People Love Regis

We care – for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award‑winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally.

At Regis, real impact starts with you.

Apply now and help shape the future of aged care.

#JoinRegis

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📌 Incident and Change Manager (City of Boroondara)
🏢 Regis Aged Care
📍 City of Boroondara