The company:

Our client is a growing, purpose-led organisation with a strong focus on sustainability and customer experience. Having recently moved into new offices on the fringe of the CBD, the business is going through an exciting period of growth and investment including its people, culture and customer operations.

The role:

This is an opportunity for a hands-on Customer Service Leader to step into a 3-month contract and make an immediate impact. You'll take ownership of a large customer service team of 50, providing the leadership, energy and structure they need to perform at their best.

This is not a sit-behind-the-desk leadership role. You'll be visible, involved and close to the action - coaching your team, helping resolve issues, keeping energy high and making sure the operation keeps moving when things get busy.

The team handles a high volume of customer interactions, so they need a leader who understands the realities of frontline customer service. Someone who can celebrate the wins, pick the team up after a difficult call and create an environment where people genuinely enjoy working together.

You'll also need to be comfortable scaling the team and operation when demand requires it, with exposure to logistics, supply chain or other high-volume environments highly valued.

About you:

You're an experienced customer service leader who has managed large frontline teams and knows what great operational leadership looks like.

You're

- A genuine people leader who gets energy from developing and motivating others
- Hands-on and comfortable rolling up your sleeves
- Positive, energetic and naturally engaging
- Calm under pressure and confident managing escalations
- Commercially minded,



with a strong focus on customer experience
- Comfortable working in high-volume environments where priorities can change quickly
- Experienced in logistics, supply chain, manufacturing, distribution or a similar environment

Above all, you're someone who gets things done. You don't need everything to be perfect before you take action - you see what needs fixing and get stuck in.

What's on offer:

- 3-month day-rate contract with potential to extend
- Newly fitted offices a short trip from the CBD (easily accessible by public transport)
- Opportunity to lead a large, established customer service function
- A genuinely positive and energetic team environment
- The chance to work for a business with real purpose and sustainability at its core
- An immediate prospect to make your mark in a high-impact leadership role

If you're an experienced Customer Service Leader who thrives on people, pace and getting things done, we'd love to hear from you. Reference Number: 06800-(phone hidden)

This is an on-site position with some flexibility.

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📌 Head of Customer Service (Sydney)
🏢 Robert Half
📍 Sydney