Head of Operations - Residential Construction

Eastern Suburbs, Melbourne | $250,000 - $300,000 + Super

Help launch and shape a new residential building brand!

Our client is one of Australia's largest and most established residential building groups, with a significant national presence and an extensive history across the housing sector.

Following the acquisition of a highly recognised Australian residential brand, the group is now preparing to relaunch the business into the Victorian market. This represents a rare opportunity to join at the very beginning and play a key role in establishing the leadership, culture, systems and customer proposition of the new operation.

As part of the foundational leadership team, we are seeking an experienced Head of Operations who can help take the business from concept through launch and into sustainable growth.

The Opportunity

Working closely with the senior leadership team, you will take ownership of the operational framework required to successfully launch and scale the business.

This is broader than a traditional operational management position. You will have genuine input into how the business is structured and how customers experience the brand, while having the considerable advantage of the resources, systems and financial backing of a major national building group.

Your remit will include establishing and continually improving operational processes, systems and performance standards; developing an exceptional end-to-end customer journey; building and leading high-performing teams; and ensuring the different functions of the business work cohesively as the operation grows.

A major focus will be creating a business that combines strong commercial and operational discipline with genuinely outstanding customer service.

About You





We are looking for an established residential construction leader who understands what makes a successful home building operation work—not only from a delivery perspective, but across people, systems, customer experience and commercial performance.

You will ideally bring:

- Senior operational leadership experience within a volume, project, land-and-build or closely aligned residential building environment
- A strong understanding of the complete residential building lifecycle and customer journey.
- Demonstrated experience creating or improving systems, processes and operational structures.
- An exceptional customer service mindset and an understanding of how customer experience impacts brand reputation and business performance.
- Strong commercial awareness and an understanding of the relationship between sales, construction, margin, cashflow and customer outcomes.
- The ability to recruit, develop and lead high-performing teams.
- A hands-on leadership style combined with the ability to contribute strategically at executive level.
- Experience within a growing, changing or newly established business workplace would be particularly advantageous.

Why this opportunity? There are very few opportunities at this level where you can genuinely help build a residential construction business from the ground up, while doing so with the backing and resources of one of Australia's largest house-building groups.

Rather than inheriting an established operation and simply maintaining it, you will have the opportunity to influence the systems, processes, culture, customer experience and operating standards from day one.

The business has significant ambitions for the brand, and this appointment will be one of the key leadership hires responsible for turning those ambitions into reality.

Package: $250,000 - $300,000 + Super

Location: Eastern Suburbs, Melbourne For a confidential discussion, please contact Chris Newman at BuiltSTRONG Recruitment on [0404 863 831](tel:0404 863 831), or apply directly.

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