? We’re Hiring: Helpdesk Analyst

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a customer-focused, technically capable, and proactive Helpdesk Analyst to provide technical support to employees and users across the organization. This role is ideal for individuals who enjoy troubleshooting technical issues, helping users, and building a robust career in IT support and infrastructure.

? Key Responsibilities

• Provide first-line technical support to users through phone, email, chat, and ticketing systems.

• Diagnose and troubleshoot hardware, software, network, and system-related issues.

• Install, configure, and maintain computers, laptops, printers, and other IT equipment.

• Manage and resolve IT support tickets within established service-level agreements.

• Assist users with account access, password resets, software installation, and system configuration.

• Troubleshoot basic network connectivity, VPN, Wi-Fi, and connectivity issues.

• Escalate complex technical issues to senior IT or infrastructure teams when required.

• Maintain accurate records of incidents, requests, troubleshooting steps, and resolutions.

• Support user onboarding and offboarding processes.

• Assist with software updates, system upgrades, and IT maintenance activities.

• Monitor recurring technical issues and recommend improvements to reduce support incidents.

• Maintain IT documentation, knowledge bases, and troubleshooting guides.

• Ensure IT support activities follow company security policies and procedures.

• Collaborate with IT, security, infrastructure, and other internal teams to resolve technical issues.

✅ Requirements

• Diploma or Bachelor’s degree in Information Technology,



Computer Science, or a related field is preferred.

• Previous experience in helpdesk, service desk, technical support, or IT support is an advantage.

• Fresh graduates with relevant technical knowledge are welcome to apply.

• Basic understanding of Windows operating systems, hardware, software, and networking.

• Familiarity with Microsoft 365, Active Directory, VPNs, and ticketing systems is an advantage.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent customer service and communication skills.

• Strong attention to detail and ability to manage multiple support requests.

• Ability to explain technical issues clearly to non-technical users.

• Good organizational and time-management skills.

• Ability to work independently and as part of a team.

• Willingness to learn new technologies and IT support tools.

? What We Offer

• Hands-on experience in IT support and technical operations.

• Exposure to enterprise IT systems, networks, applications, and infrastructure.

• Career progression into IT Support Engineer, System Administrator, Network Engineer, or IT Infrastructure roles.

• Training, mentorship, and professional development opportunities.

• A collaborative and supportive technology environment.

• Opportunity to work with experienced IT professionals.

• Competitive compensation and employee benefits.

• Long-term career growth opportunities within the IT team.

? Interested candidates are encouraged to apply and join our IT support team!

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📌 Helpdesk Analyst (Sydney)
🏢 ENPING LANGSHENG ELECTROACOUSTIC EQUIPMENT FACTORY
📍 Sydney