HOUSING SERVICES OFFICER

About us

Advance Housing Limited (AHL) is a leading regional Community Housing Provider, managing over 450 tenancies across the Great Southern region. We are committed to delivering housing solutions that transform lives, communities, and our region. We primarily provide high quality, affordable housing for people on low or moderate incomes.

This includes people with disability, seniors, survivors of family and domestic violence, people experiencing mental health challenges, people at risk of homelessness, youth, tertiary students, and others in need.

We believe stronger communities start with secure housing.

We are looking for someone who will genuinely fit with our team.

About the role

AHL is seeking a full-time Housing Services Officer to join our small and capable Housing Services team based in Albany, Western Australia.

This role will see you delivering high-quality tenancy and property management services across a portfolio of properties.

As a Housing Services Officer you will:

- Conduct condition reports, tenancy sign-ups, entry procedures, lease reviews, and exit procedures.
- Arrange maintenance / repairs on tenanted and vacated properties.
- Manage rental collection and arrears recovery processes in a timely and accurate manager.
- Maintain accurate property and tenancy data across required systems.
- Coordinate reporting, complaints, compliance, quality and accountability requirements to AHL standards.
- Represent AHL at court as required.
- Provide information and advice to tenant support sustainable tenancies.

As AHL is a registered provider of community housing,



the role operates under the Residential Tenancies Act 1987 and the WA Regulatory Framework for Community Housing.

About you

You will form part of a team of property and tenancy professionals in the delivery of our housing operations.

Essential Criteria:

- Deliver high-quality service to customers every time, especially when circumstances are challenging and problems difficult to resolve.
- Demonstrate the ability to manage multiple tasks, prioritise workloads, meet deadlines and complete tasks accurately.
- Demonstrate the ability to relate to and work with people from all cultures, in particular Aboriginal and Torres Strait Islander peoples.
- Display strong communication and stakeholder engagement skills, including working with support agencies and government departments
- Hold a current WA driver’s licence
- Demonstrate well-developed computer skills in the Microsoft suite of products.

Please request an application package for full details. Why work for us?

This is an opportunity to play a practical role in a growing community organisation, that’s focussed on making a real difference for the people we serve.

We offer:

- Attractive and competitive above Award base salary
- Generous not-for-profit Salary Packaging Perks, with up to $15,899 (tax free for mortgage, rent etc), plus an extra $2,650 (meals and entertainment)
- Employee Wellness Allowance




- Learning, growth, and development opportunities
- Employee Assistance Program
- Genuine support from an engaged and accessible senior management team

How to apply:

- Contact our office on [08 9845 9697](tel:08 9845 9697) or email [email protected] to request an application package.
- Complete and return:

- An AHL application form
- Provide a current resume
- Provide a written response to the selection criteria in the application package, with a maximum of three (3) pages
- 100-point Identity Verification Form (including at least two referees, preferably previous supervisors)

Please note that only applications addressing the selection criteria will be considered. Applications will close at 5 pm on 14 September 2026. We encourage you to apply as soon as possible as we will review the applications as they are submitted.

Applications can be submitted via email to [email protected], via the 'apply now' button, in person at 121 Serpentine Rd Albany, or via post to PO Box 5695 Albany WA 6330.

For any queries on the role please Said Bosco, Housing Services Team Leader at our office on [08 9845 9697](tel:08 9845 9697).

All applications and enquiries will be kept confidential.

AHL is an equal opportunity employer and encourages applications from people of all backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

Successful candidates will be required to undergo pre-employment checks including referee checks, provision of evidence of any qualifications, NDIS screening and a National Criminal History Check.

📌 Housing Services Officer (Albany)
🏢 Advance Housing
📍 Albany