DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Sydney. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

- Support end-users with efficient resolutions. Sample tasks include:
- Computer configurations and troubleshooting
- Hardware troubleshooting
- Network connectivity issues
- Video conferencing system troubleshooting
- User onboarding and offboarding
- Cloud services account creation and configuration
- Password resets
- Configuring user permissions

- Ensure high quality of support
- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
- Build and maintain accurate technical documentation including accurate time tracking

Role Format

- Type: Full Time Employee
- Schedule: 40 hours per week
- Performance: At client site 100% of the time,



Sydney
- Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

- Desktop: Windows, Mac
- Mobile: iPhone, Android
- Cloud: Microsoft 365, Google Workspace, Zoom
- Network: Ethernet, wireless, firewall, router

Personal Skills Required

- High level of professionalism
- Positive attitude
- Superior customer service skills
- Team player
- Consistency and reliability
- Exceptional verbal communication and technical writing skills
- Ability to multi-task gracefully
- Ability to exercise transparent judgment

Opportunities for Advancement

- Tier III engineering
- Project engineering
- Cybersecurity roles
- Compliance support roles
- Client management responsibilities
- Engineering management responsibilities

Engagement: Full Time Employee | Salary: $62,400–$79,040/year | Location: Sydney, NSW, Australia (On-Site)

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📌 Senior IT Support Engineer – On-Site Sydney
🏢 DAG Tech
📍 Sydney