COMPANY:

This company is a relatively young yet growing not-for-profit who operate in the Medical Research-related space.

- Newly created position to transform/uplift the IT environment, cybersecurity, data management, and AI across the organisation.
- Hands-on role in a small yet growing organisation.
- Open minded and adaptable culture focus on inclusivity, integrity, and team work to deliver great work that drives impactful outcomes.
- NFP salary packaging/salary sacrifice
- Hybrid working.

ROLE OVERVIEW: As the IT Manager (Systems & AI) you will be first hire in IT, you'll be in a very broad and hands-on role that will evolve and expand over time along with the organisation.

Key elements of the role include the review & uplift of the current IT environment; managing external IT vendors; selecting & implementing new systems; establishment of cybersecurity frameworks; implementation of ongoing AI governance; as well as end-user support for a small yet growing number of internal staff.

Responsibilities include:

Business Systems and Digital Transformation

- Lead the scoping, sourcing, evaluation, procurement and implementation of new technology platforms, including CRM and core business applications.
- Business requirements gathering with stakeholders to understands needs then translate into practical deliverables.
- Identify opportunities for automation and process improvement through current and emerging technologies.
- Act as the system owner for key IT platforms and applications.

AI & Automation

- Act as the lead and primary advisor on AI governance, capability, implementation, and safe/effective use.
- Design & implement AI enabled workflows that support organisational needs yet remain compliant with internal AI governance frameworks and broader privacy, security and governance requirements.
- Assist to build and maintain AI solutions

Cybersecurity, Risk and Compliance





- Establish and implement a cybersecurity framework.
- Support cybersecurity, privacy, and information governance across the organisation.
- Conduct technology risk assessments and support incident management and continuous improvement.

IT Vendor Management

- Oversee and manage the external MSP and other IT vendors ensure effective and continuous service delivery.
- Act as the primary point of contact for technology operations, security, and digital transformation initiatives.
- Assist with software licensing, contract renewals, vendor selection, and implementation partner management.

Digital Systems Administration & End User Support

- End user IT support, including desktop hardware/software (Windows, Microsoft 365, macOS); meeting room / VC support etc
- Monitor system performance and coordinate support/issue resolution with external providers.

REQUIRED BACKGROUND / EXPERIENCE / PERSONAL QUALITIES: Suitable for a hands-on IT Lead / IT Manager who thrives in smaller close-knit environments where you get to 'wear multiple hats' and wants to make a difference in a small yet high-performance organisation.

Ideal for someone with a keen interest in digital transformation, AI, and cybersecurity, and who wants to join a growing organisation that is making a meaningful impact on people's lives.

Required skills / knowledge / experience:

- Proven experience managing & optimising digital systems and technology platforms.
- Strong knowledge of Windows OS, Mac OS, and Microsoft 365.
- Comfortable & capable of providing IT support to a small number of end users.




- Experience sourcing, implementing, and managing business systems, including CRM and other enterprise platforms.
- Practical expertise in AI tools and workflow automation.
- Sound understanding of cybersecurity, privacy, and information governance.
- Experience successfully managing technology vendors, managed service providers, and implementation partners.
- Proven experience engaging with business stakeholders to understand their problems, then develop innovative ways to solve them through IT.

Required attitude & personal qualities:

- Friendly, approachable, and inclusive team player.
- Clear communication skills capable of interacting with technical and non-technical stakeholders.
- Enjoys 'rolling their sleeves up' and getting hands-on.
- Demonstrate a practical and outcome focused approach to technology adoption.
- and open-minded with a flexible and adaptable approach to IT.

Full-time permanent role offering circa $150,000 - $170,000 (plus super) + NFP salary packaging benefits- depending on experience. *Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.

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📌 IT Manager (Systems & AI) - Hands On (Sydney)
🏢 Robert Half
📍 Sydney