IT Support Engineer – End User Computing (EUC)

? Location: Brisbane, Australia / Toowoomba, Australia

? Employment Type: Full-Time | B2B Contract

?️ Experience: 3+ Years

?️ Language: English – C1 Level

⚡ Joining: Immediate Joiners Preferred

About the Role

We are looking for experienced IT Support Engineers / End User Computing (EUC) Engineers to join our client's team in Australia.

The successful candidate will provide hands-on technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

Provide Level 1/Level 2 IT support to end users.

Troubleshoot Windows, desktop, laptop, application, and peripheral issues.

Install, configure, maintain, and troubleshoot IT hardware and software.

Support Microsoft Office 365 and common enterprise applications.

Manage user accounts, passwords, and access-related issues.

Troubleshoot network connectivity, printers, VPN, and other end-user issues.

Log, update, and resolve incidents and service requests within agreed SLAs.

Escalate complex technical issues to relevant Level 2/Level 3 teams.

Perform hardware/software installations, upgrades, and replacements.





Maintain accurate documentation of incidents, resolutions, and IT assets.

Provide professional and customer-focused support to users.

Requirements

Minimum 3+ years of experience in IT Support / End User Computing (EUC).

Strong hands-on troubleshooting and problem-solving skills.

Positive knowledge of Windows operating systems, Microsoft Office 365, hardware, and peripherals.

Experience with ticketing/service management tools.

Good understanding of basic networking and connectivity troubleshooting.

Strong communication and interpersonal skills.

English proficiency at C1 level.

Ability to work independently and as part of a technical support team.

Immediate availability is highly preferred.

Available Positions

Brisbane, Australia

1 × Full-Time Position

1 × Backfill Position

Toowoomba, Australia

1 × Full-Time Position

1 × Backfill Position

? How to Apply

Interested candidates can send their updated CV via LinkedIn DM or contact the recruiter directly.

Note: Candidates should have the appropriate authorization to work in Australia.

📌 IT Support Engineer (End User Computing) (Toowoomba)
🏢 Future Cloud Technologies
📍 Toowoomba