?️ We’re Hiring: IT Support Officer (Entry / Junior Level)

? Role: IT Support Officer

? Employment Type: Full-Time

? Career Stage: Entry / Junior

?️ Focus: Technical Support & IT Operations

We’re looking for a patient, resourceful, and technology-minded individual to help keep our users, devices, and everyday IT operations running smoothly. This role is a great opportunity to develop practical technical skills while supporting employees and solving real-world technology challenges.

? What You’ll Do

- Provide first-line technical support for hardware, software, and connectivity issues.
- Respond to user requests and troubleshoot common IT problems.
- Assist with the setup, configuration, and maintenance of computers and workplace devices.
- Support user accounts, permissions, passwords, and basic access requests.
- Install and update operating systems, applications, and approved software.
- Assist with network, Wi-Fi, printer, and peripheral troubleshooting.
- Monitor and follow up on IT support tickets and user requests.
- Escalate complex technical issues to the appropriate IT team when necessary.
- Maintain basic IT documentation, equipment records, and troubleshooting guides.
- Help ensure company devices and systems follow basic security and operational practices.

? What We’re Looking For

- Basic understanding of computer hardware, software, and operating systems.
- Familiarity with Windows, macOS,



or Linux environments is a plus.
- Basic knowledge of networking concepts such as Wi-Fi, IP addresses, DNS, and connectivity troubleshooting.
- Comfortable installing software and performing basic system configuration.
- Strong problem-solving and troubleshooting skills.
- Patient and friendly approach when assisting users with technical issues.
- Good communication and ability to explain technical information clearly.
- Organized, responsible, and attentive to detail.
- Willingness to learn new technologies and develop practical IT skills.

? What You’ll Gain

- Hands-on experience supporting real workplace technology environments.
- Practical exposure to hardware, software, networks, user accounts, and IT operations.
- Opportunities to learn troubleshooting and technical support best practices.
- Collaboration with experienced IT professionals and different business teams.
- Exposure to IT security, systems administration, and workplace technology.
- A robust foundation for growing into broader IT and infrastructure roles.
- Continuous opportunities to learn, improve, and expand your technical knowledge.

✨ Solve Problems. Support People. Keep Technology Moving.

- If you enjoy technology, like helping people solve problems, and want to build a strong foundation in IT, we’d love to hear from you.

📌 IT Support Office (Entry / Junior Level) (Australia)
🏢 TG Projects
📍 Australia