Are you a relationship-focused Account Manager or Client Solutions professional who enjoys building strong partnerships, solving problems and creating genuine value for clients?

Ontime Delivery Solutions is looking for an experienced Client Solutions Manager to take ownership of key client relationships across Brisbane and South East Queensland.

This is an opportunity to step into a newly created role where client success comes first. While business development will form part of the position, the core focus is on building trusted relationships, retaining and growing existing accounts, identifying opportunities and ensuring our clients receive an outstanding experience from onboarding through to ongoing service delivery.

The Chance

Reporting directly to the State Manager, you'll take ownership of a portfolio of key clients and become a trusted point of contact throughout their partnership with Ontime. You'll take the time to understand each client's business, their challenges and what success looks like to them. From there, you'll work closely with our internal teams to deliver solutions, resolve issues and continually strengthen the relationship.

You'll also identify opportunities to grow existing partnerships and, where opportunities arise, help develop new client relationships.

What does your day look like?

- Build and maintain strong relationships with a portfolio of key clients, acting as their trusted advisor and go-to contact
- Proactively manage accounts through regular meetings, calls and reviews, resolving issues quickly and keeping clients happy
- Partner with internal teams to deliver practical transport and logistics solutions that meet client needs
- Drive retention, satisfaction and account growth by spotting opportunities to expand existing services
- Develop new business by building relationships with prospective clients
- Keep client data, activity and opportunities up to date in the CRM.

What We're Looking For





You genuinely enjoy working with people and know that great account management goes beyond just checking in. You're proactive, commercially minded and naturally curious about how businesses tick, asking the right questions, building trust and bringing the right people together to get things done. Ideally, you'll have:

- Experience in Account Management, Client Success or Relationship Management
- A proven ability to build, retain and grow long-term client relationships, backed by strong commercial awareness
- Experience managing contracts or long-term service agreements
- Excellent communication and problem-solving skills, with the ability to juggle multiple stakeholders and priorities
- Transport, logistics or service-based industry experience, and knowledge of the Brisbane/SEQ market (highly regarded).

Why Join Ontime?

This is a genuine opportunity to make an impact, with the autonomy to build meaningful client relationships, backed by an experienced, accessible leadership team who can make decisions quickly. What's in it for you?

- A relationship-focused role with real autonomy and ownership over your client portfolio
- Competitive salary based on experience, plus genuine career growth within a growing national business
- Direct access to senior management, with no unnecessary bureaucracy
- Close collaboration with both clients and operational teams, in a supportive, professional environment
- The stability, facilities and backing of a national company that values contribution, initiative and results.

About Us

Ontime Delivery Solutions is a national B2B transport and logistics solutions provider, delivering reliable and tailored services to businesses across Australia. Our success is built on relationships.

We take a customer-first approach and work closely with our clients, employees and fleet partners to create long-term partnerships built on trust, respect and shared success.

Apply now and become part of a growing business where great relationships drive great results.

📌 Key Account & Business Development Manager (Brisbane)
🏢 Ontime Delivery Solutions
📍 Brisbane