L****evel 2 Service Desk Analyst - 6-Month Contract

$45.00-$50.00 per hour + super | Brisbane

- Join a team-oriented IT support team supporting approximately 1,000 users
- Hands-on Level 1 and Level 2 role across Microsoft 365, Active Directory and Intune
- Six-month contract with the potential to become permanent

The opportunity We are seeking an approachable and technically capable Level 2 Service Desk Analyst to join an established internal IT team on an initial six-month contract.

You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible, customer-facing role involving phone calls, walk-up support, tickets and emails.

Key responsibilities

- Provide Level 1 and Level 2 technical support across a broad user environment
- Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune
- Support users through phone calls, walk-ups, tickets and email
- Escalate more complex technical issues to senior team members
- Maintain clear and accurate ticket notes and documentation
- Apply a security-conscious approach when resolving requests

About you You will be a polished and approachable IT professional who enjoys working directly with users and can explain technical issues in clear, everyday language.





To be successful, you will ideally have:

- Two or more years of experience in service desk or IT support
- A relevant diploma, degree or comparable IT qualification
- Practical experience supporting Microsoft 365, Active Directory & Intune
- A professional and presentable approach when supporting employees and senior executives
- A security-focused mindset

Apply Today Please send your resume by clicking on the apply button or for further information, email: Alex Nolan @ [email protected]

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📌 Service Desk Analyst (Brisbane)
🏢 Robert Half
📍 Brisbane