This role is based in Adelaide, SA.

Immediately start.

- Transformation Services calls, installing and servicing Laptop, Branded Desktops, and iOS Devices, peripherals and/or electronic equipment
- May perform routine installs, moves, adds and changes as part of a directed team, including:
- Complex desktop and laptop break fix work

- Whole unit replacement
- FRU Parts Replacement

• Load software with a script
- Performs scripted image loading, unit diagnostics and replaceable unit swapping
- Perform troubleshooting by running basic diagnostics and performs basic module replacement on Macs, servers and peripherals

• Performs preventative maintenance activities on certain products as directed
- Maintains a high degree of professionalism in actions, demeaner and dress.
- Ensures customer satisfaction throughout

• Ensures client specific Service Level Agreements are met,



and incident and request tickets are updated accordingly within the AASP ticketing system
- Performs onsite repairs mainly on laptops at surrounding schools.

#L1-ASP1

You will be successful in this role if you have:

- High school degree required
- A+ certification a plus
- Basic mechanical skills and understanding of electro static discharge (ESD) procedures
- Training and/or vendor certifications as required including completion of Core Training
- Ability to resolve complex problems as directed
- Excellent communication skills and Valuable management skills

Police or criminal background verification clearance may be required

Must have Full valid Driver License.

📌 Laptop Level 1/2 Service Technician (Adelaide)
🏢 Centre Com
📍 Adelaide