About the role

Represent a well-known general insurance brand as an Authorised Representative and join the team on a permanent basis. Join us in a dynamic, customer-first setting where your people skills and sales acumen make a real impact. This is a front-line customer service role with a strong sales focus, ideal for someone who thrives in a fast-paced team setting and is driven to meet business goals.

Based in our Nambucca heads office you will support our Coffs Harbour and Kempsey offices via phone and in person. As the friendly face and voice of our branch, you'll play a key part in delivering exceptional service and driving success.

Key responsibilities

- Providing outstanding customer support, both in person and over the phone, with warmth and professionalism
- Providing assistance with NRMA Insurance and The NRMA M&S; products in a way that meets customer needs and builds trust
- Collaborating with a small, high-performing team to achieve individual sales targets and branch-wide goals
- Completing training and maintaining compliance, ensuring up-to-date knowledge of products and procedures




- Accurately receipting payments for Insurance and Membership transactions with attention to detail

About you

- Exceptional customer service skills, backed by at least 3 years of experience in a customer-facing position
- Collaborative spirit with the ability to work closely within a small team to achieve sales targets
- Highly developed communication skills, both written and verbal, to connect confidently and clearly
- Keen attention to detail, ensuring accuracy in all tasks
- Proven problem-solving ability, with creative thinking and sound judgement
- Tech-savviness, including proficiency across multiple computer programs
- Confident cash handling, ensuring transactions are smooth and accurate
- Experience in the banking or insurance sector is a bonus, but not a must—we value your transferable skills and potential

About us Shormab Pty Ltd | Authorised Representative of NRMA. The successful applicant will be employed by Shormab Pty Ltd, not NRMA Insurance.

📌 NRMA Insurance Sales & Service Consultant (Nambucca Heads)
🏢 Shormab
📍 Nambucca Heads