Company Description Global Compliance Certification (GCC) is a leading independent certification body with operations in Australia, Japan, Malaysia, and the USA. Founded in 2014, GCC delivers certification services across a broad range of standards, including Quality, Safety, Environment, Information Security, NDIS, and other Management Systems. The organisation is recognised for its agile, client-focused approach, providing expert auditing and value-added services tailored to diverse industries.

GCC also specialises in SOC 2 examinations, supporting robust data security and regulatory compliance. With a dedicated team of auditors and technical experts, GCC is committed to helping businesses achieve and maintain high levels of excellence and compliance.

Role Description: The Operations Manager is a full-time role responsible for overseeing day-to-day operational activities and ensuring efficient delivery of certification and auditing services. Based in North Sydney, NSW, this hybrid position allows some work from home while maintaining a regular on-site presence for team coordination and stakeholder engagement.

Key responsibilities include end-to-end delivery of GCC's audit and certification programme—from the moment Sales hands over a client through scheduling, audit delivery, report submission, and ongoing surveillance.





The Operations Manager will collaborate closely with leadership and cross-functional teams to enhance client experience, operational reliability, and overall service quality.

Qualifications

- Strong operations management skills, including process optimisation, resource planning, and workflow coordination.
- Experience in compliance, quality management, or certification services, ideally across standards such as ISO, NDIS or other management systems.
- Proficiency in data analysis, performance reporting, and using metrics to drive operational improvements.
- Effective stakeholder management skills, including communication, negotiation, and collaboration with internal teams, auditors and external clients.
- Demonstrated ability to lead teams, coach staff, and foster a culture of accountability and continuous improvement.
- Strong organisational and time-management skills with the ability to manage multiple priorities in a fast-paced workplace.
- Relevant tertiary qualification in business, operations management, engineering, or a related discipline is preferred.
- Experience in auditing, certification bodies, or professional services environments is highly beneficial.
- High level of integrity, attention to detail, and commitment to non-discriminatory and inclusive practices.

📌 Operations Manager (Sydney)
🏢 Global Compliance Certification (GCC)
📍 Sydney