Soaring Together is looking for an experienced and proactive ?????????? ??????? to oversee the day-to-day delivery of our supports, programs, people, systems and facilities.

This is a broad, hands-on leadership role responsible for maintaining operational efficiency, NDIS quality and compliance, workforce performance, participant service delivery and business growth. You’ll also work closely with the Director on strategy, service expansion and the long-term sustainability of the organisation.

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- Respond promptly to incoming referrals across ??????? ????, ?????? ?????? ??? ?????? ??????? ????????
- Conduct face-to-face onboarding for support work participants and coordinate intake across all service lines
- Complete participant risk assessments and develop practical risk-management strategies with relevant stakeholders
- Maintain regular communication with participants and their families throughout service delivery
- Seek ongoing participant and family feedback to support service quality
- Manage complaints from initial concern through to resolution and put strategies in place to reduce repeat issues
- Manage participant exits and offboarding, including service termination, final reporting and handovers

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- Manage end-to-end rostering across ??????? ????, ?????? ?????? ??? ???? ????
- Proactively manage shift allocations and minimise unfilled shifts caused by staffing shortages
- Provide after-hours on-call coverage for urgent disruptions and early-morning shift changes
- Step into direct support shifts occasionally when they cannot be filled by other team members
- Manage enquiries efficiently across phone and email

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- Ensure staff meet all compliance requirements expected of a registered NDIS provider
- Monitor staff documentation and expiry dates, including ???? ?????? ?????????, ????, ????? ??? ??? ???????? ??????????????
- Ensure NDIS plans, service agreements, risk assessments and other participant documents remain current
- Oversee incident management and NDIS reporting from start to finish
- Ensure incidents are recorded, investigated, managed and reported to the ???? ??????? ??? ?????????? ?????????? within required timeframes
- Update policies, procedures, processes and forms in response to NDIS and sector changes




- Communicate relevant NDIS updates to accounts and other departments
- Maintain the non-registered provider portal with current staff information

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- Work directly with the Director/CEO on strategic planning
- Provide operational insight to support growth, service expansion and long-term sustainability
- Maintain oversight of internal business systems, including ???????
- Coordinate software transitions, updates and operational system changes where required

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- Manage the full recruitment process, from advertising and interviewing through to staff onboarding and employment
- Support new team members and provide ongoing guidance and communication
- Manage workforce performance issues effectively and constructively
- Build community connections that support both participant referrals and staff recruitment

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- Coordinate ???? ???? ??? ???????? with providers and community organisations
- Ensure booking documentation, invoicing and internal communication are completed
- Support day-to-day tasks relating to ???? ????, ??????? ?????? ??? ????? ???????? ????????
- Co-develop accessible employment and skills programs
- Advertise and manage rooms for lease at the ????????? ??????? ???
- Coordinate room bookings, contracts, site walkthroughs and invoicing while preventing double bookings

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- Review participant invoices generated through Astalty before approval and ensure they align with service agreements, funding limits and staff delivery records
- Verify fortnightly payroll, including staff hours, allowances and pay calculations
- Manage quarterly ???????? ???? ??????? ????? (????) reporting and portal requirements
- Stay updated on changes to the ?????? ????? ??? ??????????? ???????? ?????
- Communicate relevant rate and allowance changes to the accounts team




- Oversee follow-up of outstanding accounts and delegate relevant actions to the Virtual Assistant

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- Coordinate tasks with Virtual Assistants and keep delegated work aligned with operational priorities
- Liaise with Virtual Assistants regarding proofreading of social media content before publishing
- Ensure Virtual Assistants and accounts staff have current information relating to staff, events and photos

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- Drive business development across ??????? ????, ?????? ??????? ???????? ??? ?????? ??????
- Attend and host sector networking events
- Attend expos and other community initiatives
- Ensure marketing materials and stock remain available
- Build and maintain strong relationships with sector stakeholders to create referral pathways
- Support social media engagement, including relevant community groups and responding to posts seeking support or services

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This role would suit someone who is:

- highly organised and comfortable managing multiple priorities at once
- confident leading staff and making day-to-day operational decisions
- experienced in NDIS service delivery, compliance and quality requirements
- comfortable working across participant services, rostering, recruitment and programs
- proactive, practical and able to respond quickly when operational issues arise
- confident communicating with participants, families, staff, providers and sector stakeholders
- able to work closely with senior leadership and contribute to business growth

??????? ??????????
- ????????: Community Connect Hub, Welland, SA
- Occasional travel across service delivery sites, community venues and events
- ????-????, with flexible schedule based on operational needs
- Participation in after-hours on-call rotations
- Occasional direct support or program delivery shifts may be required in urgent situations

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Applicants must hold

- NDIS Worker Screening Clearance
- Working With Children Check (WWCC)
- Current Australian Driver’s Licence
- Reliable vehicle
- Current First Aid certification
- Current CPR certification

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If you’re ready to take ownership of a varied operations role and help keep a growing NDIS organisation running smoothly, we’d love to hear from you.

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📌 Operations Manager (Adelaide)
🏢 Soaring Together
📍 Adelaide