Please note this is a subcontracting position and will require an ABN.

Monday to Friday (8:30 am – 5:00 pm) - Office based

We are seeking an organised and reliable Rostering Officer to join our team. You will be responsible for coordinating staff rosters, ensuring appropriate staffing coverage and responding to changes in staff availability.

This is a fast-paced role suited to someone who enjoys problem-solving, working with people and keeping schedules running smoothly.

About us:

At Frontline Support Services, we take pride in delivering high-quality youth and support workers to Child Safety and NDIS service providers. Our team is committed to a consistent, child- and family-focused approach that prioritises the best interests of every client we serve.

We are respectful, professional, and culturally aware—striving to deliver age- and gender-appropriate services that reflect the diverse needs of our community. Through solid relationships with service providers, young people, and families, we aim to achieve positive outcomes and make a lasting impact.

Our Vision

Our vision is to ensure that all service providers—across government and non-government sectors—have access to skilled, compassionate, and dedicated youth and support workers. We believe in creating inclusive opportunities for all, regardless of age, ability, or background.

Diversity, cultural respect, dignity, and discretion are at the core of everything we do. At Frontline Support Services, we are not just filling roles—we are building stronger, more supportive communities.

Qualifications & experience

- Experience in youth work/NDIS or community sector would be beneficial but not essential.
- Australian Business Number (ABN) - subcontracting position.
- Public Liability Insurance (PLI)
- Paid blue card/Yellow card




- Open Driver's license or Green Provisional 2 license.
- Current Police Check Clearance or willing to obtain.

Subcontracting means This is a full-time, ongoing subcontracting position working with Frontline. You will submit weekly invoices for hours worked, and payment will be made upon receipt of your invoice. As an independent subcontractor, you will be responsible for managing your own tax obligations. We can answer any questions you have during the interview process

Full training will be provided to ensure you are confident and comfortable with the invoicing and administrative process.

Key Responsibilities

- Develop and maintain staff rosters in accordance with operational requirements.
- Coordinate shift changes, leave requests and staff availability.
- Arrange suitable replacement staff for unplanned absences.
- Ensure shifts are appropriately covered based on employee skills and qualifications.
- Communicate roster information and changes to staff and managers.
- Monitor staffing requirements and identify potential coverage issues.
- Maintain accurate roster and employee records.
- Assist with timesheets and payroll-related enquiries.
- Ensure rostering practices comply with relevant workplace policies and award requirements.
- Provide administrative support to the wider team as required.

About You

To be successful in this role, you will have:
- Previous experience in rostering, scheduling, administration or workforce coordination.
- Excellent organisational and time-management skills.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- The ability to work calmly under pressure and manage competing priorities.
- Good computer skills, including Microsoft Office and Excel.
- The ability to work independently and as part of a team.
- A professional and confidential approach when handling employee information.

📌 Rostering Officer (ABN) (Cairns)
🏢 Frontline Support Services
📍 Cairns