Kia is one of the world’s fastest‑growing automotive brands, recognised globally for bold design, innovation and award‑winning vehicles such as the EV6, Sportage and Sorento. At Kia Australia, we’re not just building cars — we’re leading the future of mobility through cutting‑edge technology, electrification and a strong commitment to sustainability.

With the continued growth of the Kia brand across Australia, there has never been a more exciting time to join our team. We foster a progressive, inclusive culture where people are empowered to grow, make an impact and help shape what’s next.

About the Role

As a Warranty Coordinator at Kia Australia, you’ll play a key role in supporting our national dealer network by providing expert advice, explicit decision‑making and practical guidance across warranty matters. You’ll ensure warranty claims are processed accurately and consistently, while upholding Kia’s Warranty Policies and Procedures.

Working closely with dealers and internal stakeholders, you’ll contribute to continuous improvement and help deliver an exceptional aftersales experience.

Key Responsibilities

Process and adjudicate warranty claims and Prior Work Approvals (PWAs) in accordance with Kia policies and procedures.

Review submitted warranty claims to ensure accuracy, completeness and compliance with warranty requirements.

Coordinate the resolution of warranty-related enquiries and issues, providing timely support to dealers via phone and email.

Liaise with internal departments and dealer personnel to facilitate efficient claim processing and issue resolution.

Maintain accurate warranty records and documentation within relevant systems.





Identify opportunities to improve warranty processes and contribute to ongoing operational efficiencies.

About You

You’re detail‑oriented, customer‑focused and confident working with dealers and technical information. You enjoy problem‑solving and contributing to process improvements in a fast‑paced, collaborative environment.

Skills & Experience

2-3 years’ experience in a dealership or distributor environment (preferred).

Previous experience in warranty administration, warranty claims processing or a similar coordination role.

Strong attention to detail and ability to accurately review and process documentation.

Confident communicator with a collaborative and customer-focused approach.

Proficient in Microsoft Office (Word, Excel, Outlook).

Willingness to travel when required.

What’s in it for You

Be part of a high‑growth, globally recognised automotive brand

Work with market‑leading products, including EV and future mobility technologies

Genuine opportunities for career development and internal progression

Supportive team culture with access to ongoing training and learning

Competitive remuneration and employee benefits

Make a real impact supporting dealers and customers nationally

Apply now and accelerate your career with Kia Australia.

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📌 Warranty Coordinator: Drive Aftercare & Process Improvement (Ryde)
🏢 KIA Motors
📍 Ryde