At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

As the Service Product Lead (SPL) - Integrations, you'll play a pivotal role in shaping the lifecycle, performance, and continuous improvement of Integration services within the Integrations & API Services team. Working at the intersection of business strategy, service delivery, and technology, you will ensure services are aligned to current business needs while preparing for future growth and innovation.

This role offers the opportunity to influence integration product direction, drive service excellence, and translate strategic objectives into actionable technical product roadmaps that deliver measurable business value. You'll collaborate with stakeholders across technology and business to ensure seamless service integration, customer satisfaction, and operational success.

Day in the life:

- Define and manage integration product and service roadmaps aligned with business objectives and customer feedback
- Monitor industry trends and emerging technologies to identify opportunities for innovation and improvement
- Align integration strategies with organisational goals and long-term business objectives
- Manage the end-to-end lifecycle of assigned integration products and services
- Engage with business stakeholders, customers, and technical teams to ensure requirements are understood and delivered
- Coordinate integration analysis, design, implementation, transition, and ongoing service delivery activities
- Engage stakeholders to ensure successful go-live of integration deliveries
- Develop and support communications and training to ensure successful product adoption
- Investigate service issues,



conduct root cause analysis, and implement corrective actions
- Own continual service improvement through lessons learned and proactive problem management
- Maintain accurate service documentation and service catalogue entries
- Ensure products and services comply with regulatory, security, and governance requirements.
- Collaborate with Service Delivery, MSP, PMO, and technical teams to ensure integrated service outcomes
- Represent integration services at Steering Committee and governance forums as required

We’d love to hear from you if you have

- Minimum 5+ years' hands-on experience with Integration platforms, preferably Azure Integration Services
- Broad experience in Service Delivery Management
- Experience working within a product delivery environment
- Strong understanding of project management, portfolio management, Organisational Change Management (OCM), and Agile methodologies
- Familiarity with PMO operations and Steering Committee governance
- Experience in ITIL framework
- Bachelor's degree in Information Technology
- Industry qualifications relevant to the integration domain are advantageous

What you'll Enjoy: ??‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

?? Our People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

?Development: Individualised Learning & Development pathway options

?Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

?Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

?Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

?Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

?Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

?Mental Health: Support and Employee Assistance Program for staff and family

?Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

?? Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

?Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the setting

? Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

📌 Service Product Lead (Integrations) - South Bank, QLD (Queensland)
🏢 Flight Centre
📍 Queensland