About Western Truck Group

Western Truck Group (WTG) delivers trusted truck sales, parts, and service across Queensland, the Northern Territory, and regional New South Wales. With 8 dealerships and 20 Customer Service Centres, we support leading brands including Volvo, UD, Mack, and Isuzu—forming one of Australia’s largest service networks.

We are seeking a commercially astute and people-focused Site Manager to lead our Toowoomba Operations, covering Parts, Service and the Modification Centre, with responsibility for approximately 95 employees. As part of WTG’s senior leadership team, the role brings these connected business units together under one clear direction, aligned to WTG’s strategy, values and oneWTG approach. With a strong focus on safety, employee engagement and customer outcomes, you will drive operational performance and sustainable business growth.

Dealership or industry experience is not essential. We are looking for a strong operational leader who understands a customer-centred service model, can engage capable teams and deliver safe, reliable, productive and high quality outcomes.

Key Responsibilities:

- Lead the Toowoomba Dealership and Modification Centre as connected business units, setting clear direction aligned to WTG’s strategy, values and oneWTG approach.
- Provide visible safety leadership and ensure safety is actively managed, regularly discussed and embedded into daily operational decisions.
- Lead a customer-centred operating model across the dealership and Modification Centre, coordinating teams to deliver safe, reliable, efficient and high-quality outcomes.
- Drive operational excellence through disciplined execution, regular performance reviews,



continuous improvement and clear accountability for quality, timeliness, productivity and customer outcomes.
- Use operational, financial and performance reporting to guide decisions, improve outcomes and drive accountability across the operation.
- Deliver outcomes through engaged teams by setting clear expectations, building capability, coaching leaders and creating accountability through regular communication and follow-up.
- Work collaboratively with the Group Support Services and ELT to strengthen employee engagement, improve business systems, support operational effectiveness and enable long-term growth.

About you

- You are an experienced leader with strong commercial judgement and a genuine focus on people, safety, culture and customer outcomes.
- You have significant operational management experience and understand how to lead teams that deliver consistent, customer-focused outcomes in a busy operational environment.
- You are confident translating strategy into practical operational plans, measurable outcomes and continuous improvement actions.
- You communicate clearly, build trusted relationships and know how to engage teams through change, accountability and shared purpose.
- Dealership, aftersales, transport, heavy vehicle or modification centre experience will be regarded positively but is not essential.

Why Join WTG?

- Be part of a positive, forward-thinking organisation.
- Play an influential role in supporting WTG’s long-term strategy.
- Competitive Remuneration benefits.
- Career development and growth opportunities.

Applications WTG are committed to creating a diverse and inclusive workplace and encourage applications from people of all backgrounds, cultures, and identities.

Only shortlisted applicants will be contacted.

📌 Site Manager - Toowoomba Operations
🏢 Western Truck Group
📍 Toowoomba