We are seeking a driven and experienced Duty Manager to join the team at the Lighthouse Hotel. As the Duty Manager, you will play a pivotal role in ensuring the smooth day-to-day operations of this popular hospitality venue. This full time position is based in Burnett Heads, Queensland.
What you'll be doing
Overseeing and coordinating all staff activities to deliver exceptional customer service
Handling reservation inquiries, managing bookings, and liaising with customers
Monitoring inventory levels and purchasing supplies as needed
Ensuring compliance with all relevant health, safety, and licensing regulations
Providing leadership and guidance to the front-of-house team
Assisting the General Manager with operational and administrative duties
What we're looking for
Minimum 2 years' experience in a similar management or supervisory role within the hospitality industry
Solid leadership and people management skills with the ability to motivate and guide a team
Excellent customer service orientation and the ability to handle high-pressure situations
Proficiency in using hospitality management software and point-of-sale systems
Thorough understanding of food hygiene, liquor licensing, and workplace safety regulations
Exceptional communication and interpersonal skills
Versatile and adaptable approach to working hours, including evenings, weekends, and public holidays