About the Role:

An established Global Leader is looking for an experienced Customer Service Team Leader to lead, develop and elevate a high-performing customer service team. This is a genuine people leadership role, ideal for someone who gets energy from coaching people, building accountability and creating a team culture where people perform at their best. The Role You’ll take ownership of the day-to-day performance and capability of the team, balancing people leadership with operational delivery.

Key Responsibilities:
Lead, coach and develop a team of Customer Service Officers.
Set clear expectations around performance, accountability and service.
Run regular 1:1s, coaching sessions and team meetings.
Identify development opportunities and build team capability.
Manage workloads, priorities and resource planning to keep the team running smoothly.
Support recruitment, onboarding and training of new team members.
Take ownership of complex customer escalations and operational issues.
Monitor KPIs, service levels and team performance.
Identify process improvements and drive positive change across the function.
Work closely with Sales, Supply Chain,



Logistics, Finance and Operations.

Skills & Experience:
Previous experience leading a Customer Service or Order Management team.
Solid coaching, performance management & people development.
Experience in a B2B, manufacturing, distribution, logistics or supply chain environment.
Strong communication and stakeholder management skills.
A hands-on, solutions-focused approach.
A genuine interest in improving processes, performance and customer experience.
ERP/CRM experience in JD Edwards, Salesforce or similar highly regarded.

About the Company:

A leading Global Organisation with a solid presence across Australia and international markets, supporting customers across a diverse range of industries. The business is well established, customer-focused and continues to experience robust growth, underpinned by a high-performing and cooperative culture. With a robust reputation in its market and an international footprint, this is an exciting chance to join a growing and established organisation.

📌 Customer Service Team Lead Chadstone
🏢 Sharp & Carter Business Support
📍 Chadstone