As one of DiroDi's E-Bike Customer Support Technicians, you will be responsible for diagnosing and resolving mechanical and electrical issues on e-bikes.
In this role, you will manage customer interactions via phone and email, providing advanced troubleshooting, product guidance, and technical advice to ensure every customer receives an exceptional experience. You'll also contribute to case documentation and knowledge base improvements to help drive continuous improvement across the team.
Key Responsibilities
Provide technical support to customers via phone and email, assisting customers with troubleshooting, snf product diagnostics.
Manage and resolve technical support cases, ensuring timely and accurate outcomes.
Liaise with internal teams to resolve product issues and share technical insights that drive continuous improvement.
Maintain thorough case documentation and contribute to knowledge base development.
Support warranty assessments and provide recommendations on product suitability for specific applications.
What We’re Looking For
If you're a technically minded support skilled who thrives on solving complex problems and delivering outstanding customer service, we'd love to hear from you. Bike mechanic experience is a solid advantage for this role.
We are looking for someone who:
Enjoys working in a small business environment
Takes ownership and responsibility
Enjoys problem solving and fault finding
Is willing to go the extra mile to solve a problem
Is adaptable and open to new tasks
Is practical, hands-on, and mechanically minded
Is organised and able to manage their own work
About Us
DiroDi Electric Bikes is an Australian electric bike company specialising in electric bikes sold across Australia. We are a small, growing team focused on practical solutions, good customer support, and continuously improving our products and systems.
Work Setting
Office-based role in Cheltenham, VIC
Monday to Friday only
No weekend work
Stable, long-term role
Small business and friendly team
📌 E Bike Customer Support Technician Cheltenham
🏢 Dirodi Electric Bikes
📍 Cheltenham
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