Job Description

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Location: Miranda, NSW

Industry: Retail / Shopping Center

Potential Earnings/Award level 5

Position Overview

As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Key Responsibilities
Monitor CCTV systems and site activity to ensure safety and compliance
Coordinate cleaning and security teams across multiple locations
Respond to alarms, incidents, and service requests in real-time
Maintain accurate logs and incident reports
Communicate with site supervisors, clients, and emergency services as needed
Ensure adherence to operational procedures and safety protocols
Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements
Previous experience in a control room or operations coordination role preferred




Strong communication and multitasking skills
Familiarity with CCTV, radio, and dispatch systems
Ability to remain calm under pressure and respond quickly to incidents
Basic computer literacy and report writing skills
Availability for shift work, including nights, weekends, and public holidays
Security license or relevant certifications may be required depending on site

Why Join Millennium
Ongoing training and clear opportunities for career progression
Award-compliant remuneration with a generous 1st year sign-on bonus
Join an organisation that genuinely values safety, performance, and its people, and fosters a supportive, cooperative working culture

This is a fantastic prospect for an experienced operator. By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills, work with advanced technology and grow your career with us!

Millennium Services Group is an equal-prospect employer. We celebrate diversity and are committed to inclusivity.

You must have valid work rights in Australia.
J-18808-Ljbffr

📌 Retail Control Room Operator Melbourne
🏢 Millennium Services Group
📍 Melbourne