Job Summary

Are you sales oriented? Highly organized with the ability to multi-task? Do you easily connect and interact with various people? Can you effectively lead a team? If so, you might be a great fit for our Supervisor of Residential Telesales role at Spectrum.

We power multi-tenant communities, such as condos, apartments, and gated housing communities, by offering state-of-the-art services including Spectrum Internet®, TV, mobile and voice. Through innovative products and service reliability, we ensure our customers keep connected to who and what matters most.

Responsibilities

BE PART OF THE CONNECTION

As Residential Telesales Supervisor, you serve as an influential leader who can effectively lead a team to regularly exceed sales quota objectives and deliver a solid customer experience. You will oversee an outbound sales team of telesales representatives dedicated to serving Charter’s existing Residential customers and new business acquisition prospects. In this role, you will also manage sales efforts, coach and develop Telesales Representatives, and maintain all aspects of the outbound telemarketing operating structure.

The Residential





Telesales supervisor drives performance and processes adherence among their team, while collaborating with other teams.

WHAT OUR RESIDENTIAL TELESALES SUPERVISORS ENJOY MOST
Ensuring effective sales strategy plans and processes
Developing internal and external relationships
Leading a team that exceeds goals and expectations

Qualifications

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications
Experience: Sales and Customer Service experience in a MSO or Telecommunications Industry (2+ years), Management Experience (2+ years), Experience with customer interaction in a business-to-business setting, Experience with processes in a sales and customer service environment including call center, dispatch, field, and back office
Education: Bachelor’s degree in Marketing, Business or related field or equivalent experience
Technical Skills: MS Office Suite, ICOMS, Salesforce
Skills: Communication, collaboration, attention to detail, problem-solving, strategy, leadership

Preferred Qualifications
Experience: Previous experience in Residential OTM

📌 Supervisor, Residential Telesales Maitland
🏢 Charter Communications
📍 Maitland