Job Description

We're looking for a Customer Service Specialist who's passionate about delivering world-class service, driving user adoption, and making a meaningful difference every day.

n

About the Role

n

This is more than just a support role — you'll be a key part of our customer's journey from day one. Through onboarding, training, and ongoing support, you'll ensure our clients get the most out of our subscription platforms and online store.

n

What You'll Be Doing

n

n
Deliver exceptional first-contact support via phone, email, and chat
n
Own and resolve complex customer issues, keeping clients informed throughout
n
Conduct onboarding and training for new clients and administrators
n
Develop training guides, video tutorials, and support documentation
n
Lead or support quarterly webinars and help identify upsell opportunities
n
Log all customer activities and interactions in Salesforce
n
Contribute to internal process improvements and product testing (UAT)
n

n

What You Bring

n

n
Experience in delivering training or customer education
n




Strong communication and presentation skills
n
Ability to influence and build robust relationships
n
Attention to detail and a proactive approach
n

n

Bonus Skills (Nice to Have)

n

n
Knowledge of ISO 9000/ISO 9001 Standards
n
Proficiency in Canva
n

n

Why Join Intertek?

n

n
Join a globally recognised organisation with a strong reputation for quality, safety and assurance.
n
Work in a wide-ranging role that goes beyond traditional customer service.
n
Build experience across customer onboarding, training, digital platforms and product support.
n
Work collaboratively with Customer Service, Sales and Product teams.
n
Develop your knowledge of Intertek Inform's subscription platforms and services.
n
Enjoy the flexibility of a hybrid working setting.
n
Be part of a team focused on delivering an excellent customer experience and helping customers get greater value from our solutions.
n

📌 Customer Service Specialist New South Wales
🏢 Intertek
📍 New South Wales