Optus seeks a Collections & Recoveries QA Manager to build and manage a comprehensive quality assurance framework across enterprise collections. You will ensure regulatory compliance, drive risk management, and oversee both internal and BPO operations to protect customers and the business.
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You will lead governance, incident investigations, and remediation for compliance breaches, while partnering with Legal, Compliance, and Privacy teams to embed risk principles throughout the function.
📌 Collections & Recoveries Qa Leader: Risk & Compliance Victoria
🏢 Optus Enterprise
📍 Victoria
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