Customer Service Representative - Inbound

We’re looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment. You’ll be the first point of contact for customers - handling enquiries, booking jobs, and converting inbound leads into confirmed work.

This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.

We’re looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment. You’ll be the first point of contact for customers - handling enquiries, booking jobs, and converting inbound leads into confirmed work.

This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.

About the Company

Master Trades Network is a consumer-centric, high-growth trades services organisation. Utilising best-in-class technology, marketing, and operations, the business delivers rapid, reliable, and qualified professionals to provide complete maintenance, installation, and repair solutions to customers across Australia.

With rapid expansion underway, the organisation continues to invest heavily in training, equipment, technology,



and talent - ensuring it remains at the forefront of the evolving trades industry.

What You’ll Be Doing
Answer inbound calls and convert enquiries into booked jobs
Provide transparent, accurate information and solutions to customers
Handle customer concerns and turn issues into positive outcomes
Work closely with operations and teammates to deliver a seamless customer experience

What We’re Looking For
Experience in a call centre, customer service, or sales-focused role
Strong communication skills with a confident, professional phone manner
A results-driven mindset with a focus on conversion and performance
Strong multitasking and time management skills
Comfortable working across multiple systems simultaneously
A positive, resilient attitude with a willingness to learn

Why Join
Ongoing training, coaching, and performance support
A strong team culture - collaborative, supportive, and driven
A stable, high-volume environment with consistent inbound demand
Opportunities to build both customer service and sales capability
A high-energy, team-focused workplace with strong leadership support
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📌 Customer Service Representative Inbound City Of Sydney
🏢 Master Trades Network
📍 City of Sydney