About the role

As a Customer Service Representative at Workscene, you will be the front line in delivering an exceptional service experience to our customers. Your role will involve managing a variety of online customer interactions, ensuring that each customer feels heard, helped, and valued. You will be responsible for handling inquiries, resolving concerns, and maintaining a positive company image with every interaction.

Key responsibilities
Address online customer inquiries and concerns with professionalism and patience.
Process orders, returns, and exchanges with accuracy and efficiency.
Maintain in-depth knowledge of products to offer tailored solutions.
Record and manage customer feedback and escalate issues when necessary.
Collaborate with colleagues to enhance customer service strategies.
Contribute to team efforts by achieving related results as needed.
Handle administrative tasks related to customer service as required.




Foster positive relationships with customers to build loyalty and satisfaction.
Use customer management software to track interactions and outcomes.
Engage with customers across various channels including phone, email, and live chat.
Work Weekends during Sale periods.

About you
Experience in a customer service role, preferably within an online retail setting.
Solid command of digital communication tools and platforms.
Exceptional written and verbal communication skills.
A customer-first mindset with the ability to problem-solve and provide solutions.
Familiarity with e-commerce systems and practices.
A track record of reliability and discretion with sensitive information.
The ability to work flexibly and adapt to a rapid-paced online retail setting.

📌 Customer Service Representative Villawood
🏢 Workscene
📍 Villawood