Citation Group is seeking a customer-focused support skilled to assist clients on the HR platform and related products. You'll respond to calls and tickets, troubleshoot routine issues, and guide users to self-solve while escalating complex cases as needed.
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Join a growing team that values explicit communication, prioritization, and a helpful, curious mindset. Experience with HR SaaS is a plus and Zendesk familiarity is welcome.
📌 Hr Saas Support Specialist New South Wales (Australia)
🏢 Citation Group
📍 Australia
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