Optus, a leading Australian telecommunications company, seeks an Associate Director, Workforce Optimisation to drive the AI-enabled transformation of our contact centre workforce. You will lead workforce strategy, resource planning and optimisation to balance customer experience with operational performance.
n
Partner with Operations, Technology, Finance, HR and Go-To-Market to influence senior stakeholders, guide change, and build a future-ready workforce.
📌 Director, Ai Enabled Workforce Strategy New South Wales
🏢 Singtel Group
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.