Cartier Australia seeks an experienced Team Leader to manage the Sydney-based Client Relations Centre. You will coach ambassadors, oversee daily operations, and drive multi-channel service excellence across phone, email, live chat, and social media.
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You will monitor KPIs, escalate complex cases, and collaborate with trainers to develop the team while upholding Maison standards and brand tone of voice. This is a agile, client-focused role in a luxury workplace.
📌 Luxury Client Relations Centre Lead New South Wales (Australia)
🏢 Richemont Iberia
📍 Australia
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