Join a High-Performing Call centre Maintenance Response Team

DFP Recruitment is seeking an experienced Maintenance Support Officer to join a busy team in Maryborough. This is an excellent opportunity for a customer-focused with administration skills who thrives in a fast-paced environment and enjoys helping customers while supporting maintenance operations.

Key Responsibilities
Provide exceptional customer service in a multi-channel environment
Answer and manage incoming customer enquiries and maintenance requests
Assist tenants and clients with maintenance-related queries
Create and process work orders accurately and efficiently
Monitor internal and external correspondence
Maintain accurate records and update information systems
Prepare reports and administrative documentation
Build and maintain positive relationships with suppliers, contractors and stakeholders
Contribute to team performance and a positive workplace culture

About You

To be successful in this role, you will have:
Excellent call centre/customer service skills - High volume calls
Highly developed written and verbal communication skills




Strong data entry and typing skills
High attention to detail and accuracy
Strong computer literacy and confidence using multiple systems
Proficiency in Microsoft Office applications
Ability to work effectively in a rapid-paced setting
Solid work ethic and a collaborative team approach
Experience handling challenging customer interactions with professionalism

Highly Desirable
Understanding of the building, construction or maintenance industry

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Call Centre/customer Service Maryborough (Australia)
🏢 Dfp Recruitment
📍 Australia