As the first point of contact for our pelvic health clinic, the receptionist plays a central role in creating a calm, welcoming, and qualified environment for every patient.

This position is responsible for the smooth coordination of front desk operations, ensuring an exceptional patient experience while supporting the clinical team in delivering high-quality care.

Key Responsibilities:
Welcoming patients and creating a supportive, comfortable clinic setting
Managing appointments, bookings, and clinician schedules using Cliniko
Handling phone, email, and in-person enquiries in a professional and empathetic manner
Processing payments, invoices, and private health fund claims
Managing billing processes including DVA and WorkCover claims
Maintaining accurate and confidential patient records
Supporting clinicians with administrative tasks as required




Ensuring reception and clinic spaces are clean, organised, and aligned with brand standards

About You:
Strong communication skills with a warm, patient-centred approach
Highly organised with excellent attention to detail
Ability to multitask and remain calm in a quick-paced environment
Confident using Cliniko or similar practice management software
Experience with private health billing, DVA, and WorkCover processes is highly regarded
A genuine interest in health and wellbeing, particularly women's and pelvic health

This role is well suited to someone who values professionalism, enjoys working with people, and takes pride in contributing to a positive and supportive patient experience.
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📌 Medical Receptionist City Of Gold Coast (Australia)
🏢 Peak Flo Physio
📍 Australia