Smart Energy, based in Byron Bay, is seeking an experienced Case Escalation Manager to own our most complex customer cases and drive continuous improvement across the business.
You'll step in when a situation needs judgement and problem-solving, resolving complex complaints, installation issues, and compliance matters while keeping the customer experience front and centre.
This is a full time role at our Byron Bay Head Office.
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📌 Senior Escalations Lead — Home Energy & Installations (Byron Bay)
🏢 Smart Energy
📍 Byron Bay
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