Contract Claims Officer - Fuel Surcharge
Our client is a high-profile NSW Government agency.
We are seeking three Contract Claims Officers to join a newly established operational team responsible for reviewing and processing a significant volume of contractor claims arising from fuel surcharge changes.
Role Description
This is a practical, hands-on role focused on assessing claims, validating calculations and supporting documentation, checking claims against contract requirements and approved methodologies, and processing outcomes accurately and efficiently.
The team is working through a substantial backlog across approximately ***** panels and contracts, so this is an opportunity for someone who enjoys working with claims, contracts, data and defined assessment criteria in a high-volume workplace.
What you will be doing You will review contractor claims and determine whether the information provided supports the amount being claimed.
Your responsibilities will include:
Assessing contractor claimsagainst relevant contract terms, eligibility criteria and approved fuel surcharge methodologies
Validating calculations, rates and supporting documentationto ensure claims have been accurately prepared
Reviewing data and information across multiple contracts and panels
Identifyingdiscrepancies, missing information, calculation errors or claims requiring further investigation
Applying established assessment criteria consistently and making appropriate recommendations
Processing validated claims through relevant systems and maintaining accurate records
Working with Contract Officers and other team members to resolve queries and progress outstanding claims
Assisting with supplier correspondence and requests for additional information
Managing a high-volume workload while maintaining a strong focus on accuracy and quality




Contributing to process improvements as the newly established team develops its operating model
What are we looking for?
We are particularly interested in candidates with experience in:
Claims processing or claims assessment
Contract administration or contract management
Commercial administration or commercial support
Procurement
Supplier or contractor management
Invoice/payment validation
Reviewing calculations and supporting documentation
Applying eligibility criteria, policies, procedures or contractual requirements
You will need to be comfortable working through large volumes of information, checking figures and documentation, identifying discrepancies and making decisions based on established criteria.
Strong attention to detail is essential, as is the ability to work at pace without compromising accuracy.
You do not need prior fuel surcharge experience.Training will be provided on the specific methodology, contracts and systems.
What is important is your ability to understand information quickly, follow a defined assessment process and confidently identify when something doesn't look right.
Government or Transport experience would be highly regarded, but isnot essential.
This isnot a traditional administrative support role.
We are looking for experienced professionals who can work independently, manage a significant volume of claims and contribute to clearing the backlog from the outset.
Contract Detail
Consultant:Sam Baidya
Keywords: contract claims, claims officer, claims assessor, claims processing, contract officer, contract administrator, commercial officer, commercial administration, procurement, invoice validation, payment validation, contractor claims, supplier management, contract compliance, contract review, fuel surcharge, claims assessment, NSW Government, Transport, infrastructure, Sydney, Parramatta, Milsons Point
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📌 Contract Claims Officer - Fuel Surcharge (New South Wales)
🏢 AAR Consulting Group
📍 New South Wales