Duration:6 months - 12 months
Work Arrangement:Onsite
Key Responsibilities
End‐User Device Support:Provide desk‐side (L2) support for laptops, desktops, and peripherals running Windows *****.
Perform break‐fix support, device setup, refresh, replacement, and decommissioning (IMACD).
Troubleshoot OS, login, connectivity, printing, and peripheral issues.
Coordinate with OEM vendors for hardware repairs and replacements.
Incident & Service Request Handling:Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow).
Ensure tickets are updated with clear resolution notes.
Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.
Asset & Site Support:Assist with asset management (inventory updates, tagging, stock checks).
Support local IT activities such as device handovers, site moves, workstation setups.
Provide hands‐and‐feet support for infrastructure/network teams when required.




Operational & Governance:Adhere to ITIL/service management processes.
Follow security, compliance, and access policies.
Maintain documentation, SOPs, and site‐specific knowledge.
Participate in on‐call or dispatch support as required.
Required Skills & Experience
Microsoft Intune
Windows Autopilot
Mobile Device Management (MDM)
Endpoint Management
Desktop Support / EUC Operations
Windows OS Deployment & Imaging
Patch Management & OS Upgrades
Device Compliance & Security Policies
ServiceNow or similar ITSM tools
Strong troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)
Excellent end-user support and communication skills
This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with contemporary technologies.
#J-*****-Ljbffr

📌 End User Support Specialist (Toowoomba)
🏢 eTeam
📍 Toowoomba