Administration & Customer Service Coordinator
Solid Construction Enterprises – Burleigh Heads QLD
Solid Constructions Pty Ltd trades as Essential Fire Protection — a trusted provider of fire safety services acrossSouth EastQueensland — and Fire Extinguishers Shop, an ecommerce business supplying fire safety equipment to households and businesses Australia-wide. We are a close-knit team committed to keeping people safe and delivering outstanding service to our clients.
The Opportunity
We are looking for a capable andorganisedadministrator to join our small team on a casual, part-time basis.You'llbe an important part of the operational backbone of the business, with a varied role spanning accounts, administration, order processing, customer enquiries andgeneral supportfor our field technicians and wider team.
This is a hands-on role suited to someone who thrives in a small business environment and enjoys variety in their day.You'llneed to be self-motivated, confident workingindependentlyand able to juggle multiple tasks whileprioritisingwhat needs to be done.
Robust communicationskills,initiativeand attention to detail are essential.We'relooking for someone who can confidently move between different responsibilities, respond to changingprioritiesand simply get things done.
Key Responsibilities
Accounts & Finance
Bill and invoice processing viaHubDoc
Following up outstanding invoices and accounts receivable




Processing customer orders end-to-end via WooCommerce and Order Desk
Managing the full order cycle: quotes, order processing, dispatch coordination, and delivery tracking
Responding to order enquiries from individual and B2B customers via email and phone
Business Development
Outbound B2B business development outreach targeting strata managers and body corporates
General Administration & Team Support
Providing ad hoc administrative support to Essential Fire Protection
Acting as cover for communication channels during annual and sick leave of other team members
Supporting EFP field technicians asrequired
WhatWe'reLooking For
Proven experience in administration, customer service, or operations — ideally in a small business setting
Confidence using Xero andHubDoc(or similar accounting/document software)
Familiarity with ecommerce platforms such as WooCommerce or Order Desk is highly regarded
Excellent written and verbal communication skills
Highlyorganisedwith strong attention to detail and the ability toprioritisecompeting tasks
A self-starter who can work independently and use their initiative
Friendly, professional manner when dealing with clients and stakeholders
What We Offer
A supportive and collaborative team environment
Variety across two complementary businesses
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📌 Administration & Customer Service Coordinator (Queensland)
🏢 Solid Construction Enterprises
📍 Queensland